Frequently Asked Questions
GoodCity.HK aims to be the world’s most efficient city-wide service for charitable goods donations.
In addition to the questions below, you may wish to read our donation guidelines post.
What kinds of items can be donated to GoodCity?
Items in good condition that could be a respectful gift to a charity or disadvantaged recipient.
With GoodCity.HK you can find out if your item(s) are helpful just by taking a photo and waiting a few moments for review. Typical donations are of furniture, household goods, computers, electrical items and much more.
How do you decide what to accept?
Our reviewers see real-time supply and demand scores for every type of item. They combine this with considerations that vary for different kinds of items: quality requirements, size constraints, hazardous items, logistically difficult items, voltage, compatibility, parts and so on.
Reviewers can ask you questions via the app’s messaging features. This means we can avoid asking you to fill in complicated forms. For most items, your photos and brief notes will be enough.
Reviewers also have live access to expert supervisors. Our supervisors have typically been facilitating donated goods in Hong Kong for at least five years. They know how to evaluate unusual offers: like a commercial pizza oven, 100,000 new business suits, boxes of artificial flowers and all manner of wierd and wonderful things.
What transport options are available to donors?
- Fast commercial van hire: from within our app you can book a truck. This is the fastest method and you pay the driver directly.
- Deliver yourself: through the app you can book a time to drop the items at our Tuen Mun facility yourself.
How do people request goods?
Social workers and charity staff have access to a specialised website and mobile app.
Who is helped by these goods?
We serve a range of need:
- Community/cultural groups
- Drug rehabilitation
- Educational institutions
- Elderly persons
- Environmental care
- Families in need
- Medical clinics & hospitals
- Orphanages
- People with special needs
- People at risk
- Rehabilitation services
- Service organisations
- Social enterprise
- Sports programmes for the disadvantaged
- Suicide prevention services
- Support for domestic workers
- Support for new arrivals
- Support for women
- Vocational training programmes
- Welfare of animals
Can I donate goods from outside Hong Kong?
No. But if you are a company offering a volume of goods outside Hong Kong you can use another service we developed called Global Hand.
Why Hong Kong?
Hong Kong is uniquely positioned to have the world’s most efficient system for charitable goods donation: high population density, short distances, penetration of smart-phones, relative wealth, well organised charitable sector and a climate of growing social awareness.
The Crossroads Foundation has been facilitating donated goods in Hong Kong since 1995 and has developed numerous complex online services (e.g. business.un.org) making it an organisation uniquely placed to realise this opportunity.
Account Deletion
You may request account deletion for any of our apps: GoodCity, GoodCity Admin, GoodCity Stock, or GoodCity for Charities by emailing
Important notes:
- Please include the mobile number or email address that you used to sign up to the GoodCity platform so that we may correctly identify your account.
- Please ensure that any outstanding donations or orders have been completed and closed before submitting a deletion request.
- Please note that some of your details may be retained to adhere with our compliance and auditing obligations. All information will be treated in accordance with our Personal Information Collection Statement, Terms and Conditions and the Crossroads Foundation Privacy Policy.
